Anyone who buys new software knows there's a learning curve when it comes to understanding how to use it. Depending on the tool, that learning curve can be steep - and at times very frustrating if you don't have the right kind of training. Here at Syncta, we're proud of the comprehensive features that we've built into our program. But we also know that with more options, the more complicated software can become. And when you're starting out as a new customer, it can feel downright overwhelming.
In addition to our stellar customer support, we have over 150 Help articles that are available whenever you need them. But to be honest, even though I've written many of those articles, I'd rather "do" a task than read about "how" to do it.
As part of this, we've been exploring ways to simplify the on-boarding process for new customers. Look for an announcement soon about the release of this exciting new training tool.
And for all customers, we're adding "tool tips" to many pages in the app - because we know that some fields are not self-explanatory. For example, when adding a new customer, you've probably wondered, "what the heck is Set all devices at this location to the service location's water purveyor?" Now, you can simply click the green i next to a field to find out.
Once you click the icon, a popup box opens with more information.
Starting next week, you'll see these tool tips on select pages in the application. And in the coming months, we'll be adding tool tips to even more pages. If you have questions about a field and think we should add a tool tip to provide more information, don't hesitate to let us know via our Chat feature.
We're excited to launch this new feature and hope that it helps you as much as we think it will. We welcome your feedback, and look forward to telling your more about our new customer walk throughs in the next blog!